Refund Policy — Guru IPTV

1. Free Trial — Test Everything Before You Buy

We provide a complete 24-hour free trial with full access to our entire streaming library. We strongly recommend testing on your preferred devices — Firestick, Smart TV, Android, iPhone, MAG Box, Formuler, Dreamlink, or PC — and during peak usage hours (7-10pm) to ensure your internet connection can handle the bandwidth.

2. No Refunds After Activation

Due to the instant digital delivery of our service, all sales are final and non-refundable once your subscription has been activated and your M3U URL, Xtream Codes, or MAC address have been delivered to you via email, WhatsApp, or Telegram.

This is because:

• Activation is instant and cannot be reversed
• Login credentials cannot be "returned" once delivered
• We cannot verify whether the service has been used or shared with others
• Digital goods are exempt from statutory cancellation rights in the UK and EU once service delivery has begun under the Consumer Contracts Regulations 2013
• Server resources are allocated and paid for immediately upon activation

3. Technical Issues — We Fix, We Don't Refund

If you experience any buffering, freezing, channels not loading, EPG issues, or VOD playback problems, our 24/7 technical support team will resolve it for free. We offer:

• Instant server switching to optimise your connection
• Free setup assistance via WhatsApp and Telegram (under 2 minutes)
• Alternative app recommendations for your device (TiviMate, IPTV Smarters Pro, IBO Player, VLC, GSE Smart IPTV, Perfect Player, and more)
• Full EPG updates and channel list refreshes
• Wi-Fi and internet troubleshooting guidance
• VPN configuration support if needed
• Custom playlist optimisation for your specific device

Over 99% of issues are resolved within 15 minutes and are related to the user's internet, router settings, or app configuration — not our servers. Our Anti-Freeze technology and 99.9% uptime guarantee ensure a premium experience for all subscribers. Our dedicated sports servers handle high-traffic events without buffering.

4. Exceptions — When We Will Refund

We will issue a full refund ONLY in these two cases:

• 1. Service completely unavailable: If our servers are down for more than 48 consecutive hours and we cannot provide an alternative solution (this has never occurred in our history with our 99.9% uptime).
• 2. Duplicate payment: If you were charged twice for the same order or subscription period.

5. Non-Refundable Situations

We cannot issue refunds for the following reasons:

• Change of mind after activation
• Slow internet on your end (we recommend 10 Mbps for HD, 25 Mbps for 4K — test your speed at fast.com)
• Device incompatibility (test with our free trial first on all your devices)
• Third-party app issues (we support IPTV Smarters Pro, TiviMate, IBO Player, VLC, GSE Smart IPTV, Perfect Player, and many others)
• Individual channels temporarily down (we maintain backup streams for all major channels)
• Using a VPN that blocks or throttles streaming traffic
• Purchasing the wrong plan duration (we offer 1, 3, 6, and 12-month plans — choose carefully)
• Not reviewing the channel list or content catalogue before purchasing
• Sports events buffering during high-traffic matches (we have dedicated sports servers to minimise this)
• ISP throttling your connection (we can help with VPN solutions)
• Using outdated apps or firmware on your device

6. How to Request Support (Not Refund)

If you are experiencing any technical issues, contact us immediately for fast, free support:

Please include your username or order number and a video or screenshot of the issue — we resolve 99% of problems instantly once we can see exactly what's happening. Our support team is available 24 hours a day, 7 days a week.

7. Chargebacks & Disputes

Initiating a chargeback or PayPal dispute without contacting us first is a violation of our terms of service and will result in:

• Immediate account termination without warning
• Permanent blacklisting from Guru IPTV services
• Legal action to recover chargeback fees and damages
• Reporting to fraud prevention databases

8. Subscription Renewals

All Guru IPTV subscriptions are one-time payments and do not auto-renew. You will never be surprised by an unexpected charge. When your plan expires, you must manually purchase a new subscription to continue enjoying our service. You will receive reminder notifications 7 days and 1 day before your subscription expires via WhatsApp, Telegram, and email.

We offer flexible plans to suit every budget: 1 Month ($11.86), 3 Months ($24.50), 6 Months ($39.00), and 12 Months ($58.86) — with savings of up to 59% on the annual plan.